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Free Uk delivery

On orders over £250

10% OFF YOUR FIRST ORDER

USE COUPON CODE: TENOFF

EUROPE DELIVERY

Free Delivery over €500

Most Asked Questions

Can I track my delivery?

To track your order you’ll need the tracking number that we sent to you in your order confirmation email after your purchase.

How long does delivery take?

Our standard delivery times are between two to four working days. We also deliver to all E.U. countries. Next day delivery is available for all orders made before 2pm Monday to Thursday (excluding bank holidays).

What if my parcel doesn’t arrive?

Please can you patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, (especially during the Christmas Rush) but we will do our best to get your parcel to you as fast as we can.

What if my order is incorrect or I received a faulty item?

Oh no. We’re sorry to hear that. Please message us stating the order number, the name/product code of the item you were supposed to receive and further details of the problem. One of our staff will be more than happy to look into this for you.

What is your returns policy?

See here: Returns Policy

How long do I have to return my order?

You have 14 days from the date of the placed order.

How long does processing a return take?

We aim to process your return and refund you as quickly as possible, but it may take up to 21 days. If you have not been refunded after 21 days of returning the item, please contact us with the proof of postage information on your Post Office receipt and we will look into this for you.

Is delivery cost refunded?

Sorry but unfortunately we cannot refund original postage costs or delivery charges.

Can I exchange an item?

Sure you can! But please note we will only offer you an exchange or refund providing that the goods are in perfect condition and have all their original labelling and packaging. We strongly advise all customers to check items thoroughly upon delivery before removing any attached labels and before disposing of any original packaging.

Do you have a Size Guide?

Yes we do. See here: Size Guide