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Free Uk delivery

On orders over £250

10% OFF YOUR FIRST ORDER

Use coupon code: TENOFF

EUROPE DELIVERY

Free Delivery over €500

Most Asked Questions

How can I pay for my order?

We accept the following cards as well as Paypal, to pay for your order: Visa, Mastercard and American Express.

Have you received my order?

Once your order has been placed, you will be directed to a confirmation page with your order number. You will then get an order confirmation email. When your order has been dispatched, you will receive a second email saying your order is on it’s way to you.

Can I change my order?

We get to work as soon as you submit your order, so unfortunately, once your order is complete, you can no longer change or add to your order. However, you can easily return any unwanted items to us for a refund. Please read our Returns Policy.

What if their is a mistake with my order?

See Returns Policy.

Can I cancel my order?

You can cancel your order within seven working days of receipt of the goods (of course, we’d rather you didn’t, but you have a legal right to do this under something called the distance selling regulations).

How do I use my Coupon Code?

You can enter any promo codes during the cart and checkout page in the ‘Coupon Code Box’, and hit ‘Apply Coupon’. The basket will recalculate based on valid codes. Remember- only one promotional / discount code can be used per order!

What if my Coupon Code doesn’t work?

Please click review the Terms and Conditions of the promotion, as many discounts cannot be used in conjunction with other promotions or discounts.

Please also check that the code/link you are using is still valid and not out of date.

For further assistance, please contact us.

What if I forget to use my coupon code?

Unfortunately, we are unable to manually enter discounts after the order has been completed.

What are your delivery rates?

Please see here.

Where do you deliver to?

We deliver to the UK, most European countries and USA.